Silk Prop Trader

1. Privacy Policy

At Silk Prop, we collect personal information that you voluntarily provide to us when registering for a challenge, filling out billing forms, or communicating with our support team. This includes your name, email address, phone number, and location details.

How We Use Your Information

The information we collect is used to:

• Process your evaluation challenge orders and set up your trading account credentials.
• Send important updates regarding your account status, transactions, and platform rules.
• Improve our website performance, security, and user experience.

Data Security & Sharing

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All payment and sensitive transactions are encrypted. We do not sell, trade, or rent your personal identification information to third parties. Your data is strictly used for internal platform operations and secure transaction processing.

If you have any questions or concerns regarding this Privacy Policy, you can reach out to us at support@silkprop.in or contact@silkprop.in.

2. Refund Policy

At Silk Prop, all fees paid for evaluation challenges represent digital services and administrative account setups. Once a challenge package is purchased and account login credentials are delivered, standard subscription or fee refunds are generally not issued.

Refund Eligibility & Exceptions

• Once a trading challenge fee has been successfully paid, standard challenge fees are generally non-refundable.
• In exceptional technical scenarios, such as a verified double payment caused by a system fault, the extra duplicate amount is fully eligible for a refund.
• Requests made prior to the activation or delivery of trading credentials are subject to review by our administrative team.

Chargeback Abuse & Disputes

Any unauthorized chargebacks, payment reversals, or fraudulent disputes raised through banks or payment gateways without prior contact with our support team will result in the immediate termination of all active trading accounts and a permanent platform ban.

If you have any questions regarding our refund terms, contact us at support@silkprop.in or contact@silkprop.in.

3. Risk Disclosure

Trading financial derivatives, foreign exchange (Forex), and cryptocurrencies involves a substantial risk of loss and is not suitable for every investor. You should carefully evaluate your financial condition before participating in any evaluation challenge.

Platform Financial Disclaimers

• Financial and proprietary trading carries a major risk of losing capital, including the evaluation fees paid to access the platform.
• The platform is not responsible or liable for any financial losses incurred by the user during trading activities due to market fluctuations.
• All trading decisions, risk management strategies, and order executions are entirely under the user's own control and responsibility.

Simulated Trading Environment

Evaluation phases and certain account tiers operate in a simulated virtual market environment. Past performance, profit targets achieved, or success in a simulated challenge do not guarantee similar results or profitability in live funded market accounts.

For any clarifications regarding trading risks, contact us at support@silkprop.in or contact@silkprop.in.

4. KYC & AML Policy

To comply with legal regulations, financial security standards, and prevent fraud, Silk Prop enforces strict verification rules:

• Mandatory identity verification (KYC) must be successfully completed when a user passes an evaluation challenge and qualifies for a live funded account or requests a payout.
• Users are required to submit valid government-issued identification documents (such as a Passport, Aadhaar, or Driver's License) along with proof of address.

Anti-Money Laundering (AML) Compliance

• To strictly monitor and prevent financial crimes, illicit transactions, and attempts to launder money through platform accounts.
• To ensure that all payouts are securely processed only through verified financial channels and bank accounts registered under the exact name of the verified trader.

Account Suspension

Failure to provide accurate KYC documentation, use of fake identity papers, or involvement in illicit financial transactions will result in an immediate freeze on payouts, closure of the trading account, and reporting to legal authorities.

If you have questions regarding our verification process, contact support@silkprop.in or contact@silkprop.in.